Terms of Use




Terms And Conditions

For the entirety of this document “we”, “our”, “us” and “Web Techs Solutions” refer to Web Techs Solutions which are the owners of this site, and their associates that deliver services to you are subject to the given terms and conditions. When you visit our website or buy our product/service, you agree to these terms and conditions.  Kindly refer to the below carefully:   Acceptance Of Terms When you visit Web Techs Solutions (The website) you agree to abide by the terms and conditions and you consent to our privacy policy. If you don’t agree to any of the terms and conditions mentioned in this document, you should not go ahead with any service/products from us and leave this website immediately. You agree that you will not be making use of this website for unlawful purposes and would bear in mind all the laws and regulations. You agree to not use this website in a way that may impact its performance, corrupt the content, or in any way hinder the functionality of this website. You also agree to not compromise the safety of this website or try to enter restricted areas of this website. You consent to be entirely responsible for any claim, liability, expense, costs, and losses.   Modification We reserve the right to change any part of this document without any prior notice and your usage of our website would amount to your consent to these terms and conditions. We encourage our visitors to constantly check this document. Web Techs Solutions reserves the full right to alter or erase any part of this site without warning or liability that sparks from that action.   Limitation Of Liability Web Techs Solutions would not be held responsible under any conditions for indirect, unique, or consequential damages that include any business, profit, revenue, or data loss linked with the use of our website or any service/product provided by us.  If you are not comfortable or satisfied with any of our material or our terms and conditions, you should leave right now and stop using our services. We strive to ensure that our website is virus-free However, we don’t guarantee the absence of all malware and viruses. We also don’t give any guarantees regarding e-mail attachments that you might have received from third parties. The recipients are encouraged to check email, attachments, and other files before accessing them.   Loss We are not responsible for any lost file; you are advised to always keep an original copy of your work.   Payment Payment is to be made in full in advance. We might be able to set up monthly/weekly/quarterly payment plans for our loyal users.   Warranty Both parties warrant their power to enter this agreement and gain the approval to do so.   Variations To This Service We are authorized to fluctuate the prices resulting from any of the below-mentioned factors:
    • Any alterations in your instructions.
    • If you forgot to mention the complete instructions.
    • Interruptions, delays, or overtime for reasons beyond the control of Web Techs Solutions.
    • Once you have the website design you like and you want to place a revision, the complete price of that package will be applied.
  Cancellation You have the right to cancel your work any time before we have started working on it. If you wish to stop the work once we have started working on it, you would be charged for the work that has been completed till then. The half-completed work will also be delivered to you upon cancellation.   Contract Termination We reserve the right to terminate any assignment for any reason without any prior notice.   Copyright Your usage of the website means that you agree to respect the individual property of Web Techs Solutions for example parents, design trademarks, names, and other property owned by the website. You promise to not copy, reproduce, print, download, or transmit any material provided within the website.   Third Parties This website might include hyperlinks to third-party sites. We do not endorse such websites nor take any responsibility for them. We are not liable for the content displayed by these sites. Such sites are only advertised for your convenience and ease. These third-party websites, their services, and products are neither endorsed nor linked to our website.   Clause Of Use If a project has been abandoned in terms of approvals or specifications, based on the lack of written communication between the client and the account manager for at least 30 days, the project will be deemed closed.

Revision Policy

Depending on the bundle you choose, we provide revisions. Customers can request an infinite number of free modifications, and we will do so at no additional cost as long as the design and concept stay the same. The turnaround time for revisions would be 48-72 hours.

TURN AROUND TIME

Most design services at Web Techs Solutions take 48-72 hours to complete. This is the turnaround time for a single iteration of a design stage, not the whole time for a project from start to end. Depending on the type of Service, changes might take anywhere from 48 to 72 hours, which equates to two working days. For example:
  • On Mondays, orders for logos or requests for revisions will be fulfilled by Wednesday
  • Orders for logos or revisions placed on Friday will be delivered by the end of Tuesday.

Refund Policy / Money Back Guarantee

If the first design concepts are accepted or a revision is requested, any deposited fees for a project will not be refunded until Web Techs Solutions cancels or terminates your Contract for a cause other than your breach or non-performance.

All refund requests will be fulfilled as per the following arrangement:

  • When the initial logo concepts are shown, you make a request. The refund offer becomes void after you accept or request revisions to the first designs, and refund requests will not be considered.
  • If you request a refund before the initial design concepts are delivered, you will be eligible for a full refund (less 10 percent service & processing fee).
  • If you seek a refund within 48 hours, you will receive a 66 percent return (less 10 percent service & processing fee).
  • If you seek a refund between 48 and 120 hours after receiving the first design, you will receive a 33 percent return (less 10 percent service & processing fee).
  • After 120 hours of receiving your original design, no refund requests will be considered; however, because we strive for 100% customer satisfaction, you are urged to contact us if you have any concerns.
  • If you do not take action on your order within 30 days after ordering it, you will not be eligible for a refund. However, depending on your project, you may be charged a cost to revive your design order.
  • Once the final files have been given, no refund claims will be considered.
  • Once the website creation has been done, and the Website has been launched online, there will be no refunds available. For video animation packages, no refund request will be entertained after the designing of the storyboard.
  • All refund requests will be sent to the customer service department. Web Techs Solutions retains the right to grant or refuse your request on an individual case-by-case basis based on a breach of your user agreement.
  • For our Custom packages, the refund policy will be the same as for normal packages.
  • For example, if you purchase a logo and web design service and accept the logo, you can only get a refund for the website design service.
  • A good justification must be provided for a refund request, which must be evaluated against the design brief and client input for modifications. A refund will not be issued unless the concept is not developed according to the brief; nonetheless, more changes will be supplied until perfect satisfaction is achieved.
  • The money-back-guarantee is contingent on the order being placed in good faith. We do not consider it in good faith when a consumer places design orders with many design agencies for the same task in the hopes of receiving a refund. We retain the right to refuse a refund request in this situation.
  • Because all design tasks need client feedback prior to finalization, it is only reasonable that the customer participates and offers feedback in order to achieve the desired results.
  • Our 100% unique design guarantee allows you to redraw if our designed logo is deemed to be strikingly similar to another logo design that currently exists. Any reference to an existing design is purely coincidental, and Web Techs Solutions accepts no liability or compensation claim in such a circumstance. It is the client’s duty to obtain copyright protection for their artwork.
Note: Web Techs Solutions reserves the right to reject any project or terminate the Contract at any time. You will no longer have any rights to utilize the designs for any reason after the refund; they will become the exclusive property of Web Techs Solutions. The designs will be the sole property of the firm.
Refunds are not available for any of our services that are not linked to design services. They are not covered by our no-questions-asked money-back guarantee. If you purchase such a service as part of a Package Deal of any type, you will not be able to get a refund on the entire package. The following are some examples of such services:
  • Copyrights Protection Certificates.
  • Website & Emails Hosting Services.
  • Website SSL Certificates.
  • Website Domain Purchase.
  • Website Maintenance Plans.
  • Website SEO Plans.
  • Social Media Marketing
  • Google Adwords Campaigns
In the event of dissatisfaction with services that are not covered by the 100 percent return policy, Web Techs Solutions management may choose to issue a partial refund to the customer after reviewing the project.

How to claim your refund

Please make sure you complete the following conditions to ensure your refund request is authorized.
  • Claim your refund specifying your concern by contacting us via any of the following three modes:
  • Toll free #+1 510-576-6979
  • Live Chat
  • info@webtechssolutions.com
  • We will endeavor to address your issue as soon as possible under our revision process, or we will send you an email from our refund department approving your refund request. Following the refund, Web Techs Solutions will gain your design rights, and you will be unable to exhibit any version of the design that the firm has supplied you. Let’s add something to the mix:
  • Because the design rights have been given to the firm, you agree that you will have no right (direct or indirect) to utilize any answer or other material, work product, or media and that you will have no ownership interest in or to the same,
  • Web Techs Solutions will share Copyright Acquisition information for the returned designs with government copyright agencies, which would prevent the designs from being reused as original designs in the future. Please contact us at info@webtechssolutions.com if you have any questions or complaints regarding our refund policy.

My Account

The My Account section is a useful tool for communication. It is solely your obligation to monitor your account area for any questions, concerns, or further instructions that the designer may require. You will not be eligible for a refund if you do not check or use the Account Area on a regular basis. If you have any questions about how to utilize the area, you may contact the customer support staff at any time.

COMMUNICATION POLICY

  • Emails sent back and forth using official email addresses such as “info@webtechssolutions.com” are the only forms of valid contact.
  • We are not liable for any losses, difficulties, or delays resulting from interactions made through communication methods other than those supplied by us.
  • We are solely responsible for any information made available on our official domains.

QUALITY ASSURANCE POLICY

Web Techs Solutions will do everything possible to satisfy your needs, and our designers will do everything possible to meet your expectations. We believe in giving the greatest designs possible, and each one is meticulously researched and developed.

100% SATISFACTION GUARANTEE

  • We provide limitless revisions to ensure that you are completely happy.
  • We aspire to exceed your expectations and work hard to do so.
  • We won’t stop revising your design until you’re fully happy (the number of revisions will be according to your package)
  • Web Techs Solutions is a highly customer focused company and we strive to achieve 100% satisfaction of the client. However, if client is dissatisfied so we do process refunds based on the terms mentioned above. Since we work in a good faith and expect our customers to do so as well hence the money back guarantee stands null and void if there customer has changed mind after placing an order.

DELIVERY POLICY

  • On the date specified on the Order Confirmation, the whole order will be sent to the specified account, along with a confirmation email.
  • The turnaround time will be determined by the package; however, a minimum of two business days is necessary.
  • Websites will only become online when all outstanding debts have been paid. Under no circumstances will a website be made online if there are any unpaid dues.
  • Contact our customer service staff if you need an urgent or fast order.

DESIGN OWNERSHIP & RIGHTS

All finished designs produced by Web Techs Solutions are done so when the customer submits a formal request for finalization, and the client receives the final core files of the logo and owns 100 percent of all rights to the said logo.
  • The complete Final Design given by Web Techs Solutions shall be owned by the client.
  • The client will hold all ownership rights to the finalized design in its entirety.
  • The client may use the completed design in any way they see suitable.
  • The Client, on the other hand, will not own any materials, media, or other content created throughout any revision cycles that lead up to the Final Product

CONTENT CREATION & POPULATION

Unless otherwise bought specifically, Web Techs Solutions will not be responsible for developing or filling content (e.g., text/Images) onto the Website. In such a situation,
  • Web Techs Solutions will produce custom material for the client’s Website
    • The Website’s content and wording will be tailored to the needs of the customer.
  • Visuals will be added to the Website by Web Techs Solutions
    • From stock picture sources, Web Techs Solutions will obtain stock photos for the customer.
    • Images will be purchased upon approval from the client
    • Web Techs Solutions holds no responsibility for any similarities between images used on the Website that may or may not resemble other websites.
  • Web Techs Solutions will add items and product information to the Website.
    • The customer will submit product photos and specifications

N.D.A. & REPUTATION MANAGEMENT POLICY

  • Web Techs Solutions does not disclose any information about a customer’s project or contact information with anybody. At all times, the client’s personal and project data is kept private.
  • When the project is effectively done, both Web Techs Solutions and The Client agree not to intentionally slander or disparage the other in the event of a dispute that arises after the project is completed.
  • When the project is effectively done, each Party agrees to refrain from (and Web Techs Solutions shall take reasonable steps to ensure that its officers and directors refrain from) making any defamatory comments of any kind or nature about the Client in the future, either directly or indirectly (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).

RECORD MAINTENANCE

Web Techs Solutions keeps track of completed designs so that you may get the precise file in the event of a missing order.

CUSTOMER SUPPORT

Our Customer Support Team is available by phone Monday through Friday from 9 a.m. to 5 p.m. GMT to address any of your problems and questions. All additional queries must be submitted through the Team Works Account area by the client after business hours and will be picked up the next working day.

TECHNICAL SUPPORT POLICY

Web Techs Solutions specializes in providing design services and consulting. The services that the client need will be designed and developed by us. On occasion, the technical parts of our packages and services purchased will assist the client with their websites and emails. Web Techs Solutions will offer the customer basic information about the services as well as the settings necessary to make them operate. On the Customer’s end, Web Techs Solutions will not be responsible for providing extensive training or installation of specified services. Examples of such services include, but are not limited to:
  • Website Deployment
    • Web Techs Solutions will deploy the Website for the customer on
      • A Hosting service is provided by us.
        • The hosting Service provided by Web Techs Solutions is a free service provided to the client as an added feature without any cost. It is acquired from a Third Party Service provider
    • A Hosting server provided by the customer (purchased from a Third Party)
      • In the event the Website is hosted on a third-party web server purchased by the customer, Web Techs Solutions will not be held responsible for any kind of server or hosting-related issues.
Unless paid separately as continuous maintenance service, there is no Service Level Agreement (SLA) between the customer and Web Techs Solutions in terms of technical help or service outage.
  • Website Content Management System (CMS: Content Management System)
    • Web Techs Solutions will provide the customer with a user manual to use the Website CMS (Content Management System).
    • Web Techs Solutions will not be responsible for training the client in the said Website CMS (Content Management System). Emails Setup
  • Emails Setup
    • Web Techs Solutions will be providing the customer with the necessary settings and information to install the emails on their end
    • Web Techs Solutions will not be responsible for installing said emails onto the customer end.
    • Web Techs Solutions will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers.
Web Techs Solutions will not be held liable in any manner for a customer’s failure to execute, install, or learn how to use the above-mentioned services on their end since they are the customer’s duties.

Email & Mobile Phone Policy

This policy outlines the terms and conditions regarding the use of email and mobile phone contact information provided to Web Techs Solutions.

1. Consent and Usage

By providing your email address and/or mobile phone number, you consent to receive communication from Web Techs Solutions. This includes, transitional messages, periodic updates about your service or project, updates, newsletters, and services delivery e.g. Design attachments, Project updates and Revisions update.

2. Carrier Charges Disclosure

Standard messaging and data rates may apply. Please consult your mobile service carrier for details.

3. Stop & Unsubscribe

If you wish to stop receiving emails or mobile communications, you can:
  • For emails, click the “unsubscribe” link located at the bottom of any email you receive from us.
  • For mobile communications, reply “STOP” or “Unsub” “Unsubscribe” to any SMS message you receive from us. The SMS will be stopped right away.

4. Frequency of Communication

We will strive to limit the frequency of our communications to a reasonable level. However, there may be exceptions during special update about project or urgent notifications.

5. Security of Information

Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law.

6. Changes to Policy

Web Techs Solutions reserves the right to modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review these changes.

7. Contact Us

If you have any questions or concerns regarding this policy, please contact us at info@webtechssolutions.com



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